Terms & Conditions of Hire for Wendy’s Wardrobe

1. It is assumed that customers have read, understood and agreed to the listed conditions of hire. Signature thereof will be deemed as acceptable.
2. When hiring any costumes please bring a proof of address, e.g. Driving License.
3. All costumes remain the property of Wendy’s Wardrobe.
4. Any change of costume is solely at Wendy’s Wardrobe discretion and subject to a £10 surcharge.
5. Customers must wear suitable underwear whilst wearing our fancy dress costumes.
6. Costume hire period is for one night; the following working day is allowed for return, unless otherwise agreed at the time of booking.
7. Costumes must be returned on the date specified on the invoice; failure to do so will result in a £5.88 per day surcharge.
8. The named hirer has the sole responsibility for the costume/s during the hire period. Customers who do not return costumes will be prosecuted.
9. Costumes to be returned within normal shop opening times.
10. No refunds will be issued once a costume has been booked.
11. If a costume has been booked and subsequently damaged by a third party before your hire date, Wendy’s Wardrobe will offer a comparable replacement.
12. The total hire price must be paid to book a costume. No costumes will be booked or “put to one side” without payment.
13. Customers must not wash costumes.
14. Customers must not attach sticky labels to any part of the costume.
15. Customers must not pin, sew or iron any part of the costume that is hired.
16. The deposit will be forfeited or the cost of a replacement charged if a costumes is:
1. Returned beyond reasonable repair
2. Returned needing specialised cleaning
3. Returned with permanent damage, i.e. cigarette burn/s
4. Returned with one or more items missing
5. Not returned to Wendy’s Wardrobe for whatever reason
17. Customers should check their costume/s thoroughly and advise the shop before closing time if there are any problems with it. A message can be left on 01634 826760 or you can email wendydressup@aol.com. Any damage not reported will be charged to the hirer.
18. The deposit or the total cost of a replacement will be deducted from the customer’s credit /debit card if the costume is returned, as per condition 15.
19. Costumes do not have wigs and accessories included in the price unless otherwise stated.
20. Hangers and bags must be returned, failure to do so will result in a £1 charge per missing hanger/bag.
21. No refunds on accessories will be given unless they are faulty.
22. We accept CASH, DEBIT & CREDIT CARDS. We do not accept cheques, personal or business. The security deposit is currently £50 per costume. This also applies to  footwear. In some cases the security deposit is £100.

If you would like to print out our hire terms or keep a copy a pdf version is available .